Refund policy

Hygienic & Personal Care Product Exception

Due to strict health, hygiene, and sanitary regulations, our Body Sculpting & Tightening devices are classified as Personal Care / Personal Hygiene Products.

IMPORTANT: Once the safety seal is broken, or once the device has been opened and used on the body or skin, it CANNOT be returned or refunded under any circumstances for health and hygiene reasons.

1. Defective or Broken Device Upon Arrival / Use

If your device experiences a technical malfunction, electrical failure, or arrives damaged:

  • You must contact our support team within 14 days of delivery.

  • You must submit clear video and photo evidence explicitly showing the malfunction or physical damage (e.g., a video demonstrating that the device fails to turn on or function properly).

  • Return Procedure: Upon technical review, if a return or exchange is required, the customer must ship the defective unit back to our origin manufacturing warehouse in China at the customer’s own expense using a trackable shipping method.

  • Resolution: Upon receipt and technical inspection of the returned unit at our facility, we will either:

    1. Ship a brand-new replacement unit free of charge, OR

    2. Issue a refund for the item (minus original shipping costs).

2. Damaged Shipping Packaging

If the device arrives physically crushed or damaged during transit, you must provide photo/video proof of the outer shipping box within 48 hours of delivery to qualify for a free replacement.